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Shipping & Returns

Shipping Policy

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Return Policy

  • Our Valuable Customer; Unconditional returns or exchanges are accepted on our products. While shipping costs are borne by us for the return or exchange of defective products, the shipping costs for defective product returns or exchanges belong to the customer.

    As a basic rule, you can return the product you bought within 14 working days from the date of delivery, with your invoice issued by our company and a note with your reason for return.

    * MUST SEND YOUR RETURN ITEMS WITH A NOTE NOTIFYING THE REASON FOR THE RETURN AND YOUR INVOICE. * If the invoice of the product you want to return is corporate, you must send it together with the return invoice issued by the institution when returning it. The return invoice should be issued without including the cargo share (in the form of product unit price + VAT). Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.

    NEW APPLICATION ACCORDING TO THE GENERAL COMMUNIQUE OF TAX PROCEDURE LAW NO. 385!

    If you are not a taxpayer, you must fill in the information in the relevant return section of the invoice of our company that you have when returning the product you have purchased, then sign it and send it back to us together with the product. Otherwise, your refund will not be completed. General return conditions are as follows;

    * Returns must be made with the original box or packaging. * Returns of products that have lost their resaleability and cannot be purchased by another customer are not accepted. * You must send a petition including the original invoice (all copies you have) and the reason for the return, along with the product you want to return. * The shipping fee of the product/products you want to return is covered by our company.

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